IMPORTANT POLICIES, TERMS & CONDITIONS & INFORMATION

SUGAR SKY FARMS IS OPEN BY APPOINTMENT ONLY.

 All chicks and hatching eggs pickups are by appointment only. You must contact us prior to pickup to arrange a pickup day and time.

Sugar Sky Farms reserves the right to deny sale to any individual or company without explanation.

SHIPPED HATCHING EGGS POLICY

We check our flocks fertility weekly and only ship fresh eggs that are no more than 2 days old to ensure on our end that you receive high fertility eggs and a great hatch. We ship all of our hatching egg in custom foam mailers with protective materials and also double box. Great care is given to your eggs at our farm to ensure your eggs arrive in the best condition possible.

Eggs ship via  UPS, USPS Priority Mail or Priority Mail Express, depending on your choice of shipment. 

We cannot guarantee how our eggs will be treated and handled while they’re in transit nor can we guarantee delivery within a specified time after the eggs are shipped. Extreme temperatures, low air pressure in airplanes, rough handling, delays in transit and delivery, and X-ray machines can all affect the hatch rate of eggs. We do label boxes with important information stating the shipment is live contents and hatching eggs in hopes of good handling and care by USPS and UPS. We also cannot control the conditions under which you incubate the eggs. FOR THESE REASONS WE DO NOT GUARANTEE THE HATCH-ABILITY OF THE HATCHING EGGS WE SHIP. If you cannot accept and agree to these terms, please do not purchase.

HATCHING EGGS DAMAGES

Please inspect your order upon reception and contact us if your eggs are damaged.  

To report damaged eggs, please contact us at Hello@sugarskyfarms.com. We will need not only pictures, but video of both the outer and inner box within 24 hours of receipt of package. Refunds and replacements will be at the discretion of Sugar Sky Farms after receipt of photos and video. Damaged packages do happen and we will always try to guarantee that you will receive what you paid for in unbroken hatching eggs.

By purchasing hatching eggs, you agree to the above policies.

FARM STAND

Our farm stand is open daily from 8 am - 8 pm. Farm stand products are self-serve and can be picked up at any time. Payment may be made via cash, Venmo @SugarSkyFarms or purchased directly through the website on the Farm Stand link. Please note, during severe and freezing weather conditions, your order will be placed at the farm stand at the desired pickup day and time to prevent your eggs & products from freezing.

CHICKS

CHICK SEXING 

All chicks are straight run unless otherwise noted. Most breeds cannot be sexed until they are a few months old. Sexing can only be done at hatch by DNA testing or vent sexing. We do not vent sex our chicks due to the associated risks. We cannot guarantee sex of the chicks you receive. 

CHICK ORDERS & PREORDERS

If you have purchased chicks or a chick preorder for a future hatch date, you will receive an email when your chicks are ready for pickup. You must schedule a pickup day and time with us prior to picking up your chicks. Chick pickups are by appointment only. After you receive an email stating your chicks are ready for pickup, please email, call or text us to schedule your pickup appointment. 

Email: hello@sugarskyfarms.com

Call or text: (717) 966-1801

CANCELLATION POLICY

MINIMUM ORDER 

Two chick minimum. Chickens are flock animals and are best raised in flocks. Due to this, we have a minimum order policy of at least two chicks. All orders for less than two chicks will be canceled. You may purchase any combination of available breeds.

WE DO NOT SHIP LIVE CHICKS

Our chicks are pickup only and we do not ship. Shipping delays, rough handling and bad weather conditions can be deadly to our chicks and we will not take that risk with an animal’s life. Please make sure you can pick up your chicks before placing your order. We will not ship them. By purchasing live chicks, you agree to our pickup only policy.

Our chicks are not vaccinated and we do not feed medicated chick starter. All of our chicks are started on Kalmbach Feeds Non-medicated Chick Stater. Please be sure you are familiar with caring for chicks, heat requirements etc before purchasing. 

All of our chicks leave our farm healthy and will be already started on food and water. We are not liable for ill or deceased chicks once they leave our farm and they are in your care. Replacements and refunds will not be given. 

By purchasing, you agree to the above polices. 

Sugar Sky Farms

- Raising Happiness