Important Policies

IMPORTANT POLICIES, TERMS & CONDITIONS & INFORMATION

 

SUGAR SKY FARMS IS OPEN BY APPOINTMENT ONLY.

All chicks and hatching eggs pickups are by appointment only. You must contact us prior to pickup to arrange a pickup day and time.

Email: Hello@SugarSkyFarms.com

 

WAITLIST ORDERS

Due to demand, chicks, hatching eggs and birds are WAITLIST and PREORDER only. No cancelations or refunds will be given after 24 hours of purchase. 
Wait times vary depending on current orders, laying habits etc. By purchasing, you agree to be placed on a waitlist and the policies of our waitlist even if you choose not to read them. 

If you have purchased chicks, you will receive an email when your chicks are ready for pickup. You must schedule a pickup day and time with us prior to picking up your chicks. Chick pickups are by appointment only. After you receive an email stating your chicks are ready for pickup, please email us to schedule your pickup appointment. 

 

CANCELATION POLICY

No cancellations or refunds will be given after 24 hours of purchase on all hatching eggs, chicks and live birds including waitlist orders. By purchasing, you agree to this policy.

 

 

SHIPPED EGGS ARE A RISK 

There are NO guarantees with shipped eggs. Once eggs are out our hands, shipping and incubation conditions are out of our control. We will not be held responsible for poor development and hatch rates on shipped eggs. No replacements or refunds will be given. 

Once eggs have been incubated, it is impossible to tell if they were fertile or not. Once incubated for a few days, the "bullseye" of the blastocyst breaks down and is no longer visible. Rough handling during shipping, cold temperatures and hot temperatures can harm the blastocysts and make the eggs unhatchable.

 

SHIPPED HATCHING EGGS POLICY

We check our flocks fertility weekly and only ship fresh eggs that are no more than 2 days old to ensure on our end that you receive high fertility eggs and a great hatch. We ship all of our hatching eggs  with protective materials and also double box. Great care is given to your eggs at our farm to ensure your eggs arrive in the best condition possible. 

Eggs ship via UPS.

 

SHIPPED EGGS ARE A RISK. We cannot guarantee how our eggs will be treated and handled while they’re in transit, nor can we guarantee delivery within a specified time after the eggs are shipped. Extreme temperatures, low air pressure in airplanes, rough handling, delays in transit and delivery, and X-ray machines can all affect the hatch rate of eggs.  We also cannot control the conditions under which you incubate the eggs. FOR THESE REASONS WE DO NOT GUARANTEE THE HATCH-ABILITY OF THE HATCHING EGGS WE SHIP. NO REFUNDS OR REPLACEMENTS WILL BE GIVEN ON HATCHING EGGS. We do NOT refund or offer replacements due to lost, delayed or damaged packages.  If you cannot accept and agree to these terms, please do not purchase. 

 

HATCHING EGGS DAMAGES & LOSS

Purchasing shipped eggs is a risk. Please read our policy on damages and lost packages below before purchasing. By purchasing, you agree to the following:

We do NOT refund or offer replacements due to lost, delayed or damaged packages. 

Please inspect your order upon reception. Please open your shipment upon receipt and inspect all eggs in your shipment. 

To report damaged eggs or a lost package, please contact us at Hello@sugarskyfarms.com. We will need not only pictures, but video of both the outer and inner box within 24 hours of receipt of package. 

You will also need to file a claim with UPS. All shipments are shipped with insurance. Please contact UPS at 1-800-742-5877 or file a claim online on the UPS website. UPS often does not approve claims on perishable items like eggs. We cannot guarantee your claim will be approved.

Refunds and replacements will be at the discretion of Sugar Sky Farms after receipt of photos and after a claim has been filed with UPS. You must file a claim with UPS prior to any replacements being shipped.

ORDER PICKUP POLICY

All orders and chicks MUST be picked up within 7 days of ready for pickup notification. Failure to pick up your chick order in a timely manner will result in cancelation of your order and no refunds will be given. We will not hold chicks for weeks and raise them for you. We realize things do come up and this is not always possible, so we try to be as flexible as possible, but we will not hold chicks outside of the 7 day pickup window unless prior arrangements have been made. Hatching eggs should be picked up within 48 hours of receipt of ready for pickup notification. 

 

 

CHICKS

CHICK SEXING 

All chicks are straight run unless otherwise noted. Most breeds cannot be sexed until they are a few months old. Sexing can only be done at hatch by DNA testing or vent sexing. We do not vent sex our chicks due to the associated risks. We cannot guarantee sex of the chicks you receive. 

 

HEALTH GUARANTEE 

Our chicks do not leave our care for several days after hatching for their health and safety. All chicks are placed in a brooder and eating and drinking for several days before they go to their new homes so we can be sure they are healthy and strong enough for their trip to their new homes. Once chicks leave our care, we are not liable for any ill or deceased birds. No refunds or replacements will be given. We do not replace or refund birds out of our care. 

 

MINIMUM ORDER 

Two chick minimum. Chickens are flock animals and are best raised in flocks. Due to this, we have a minimum order policy of at least two chicks. All orders for less than two chicks will be canceled. You may purchase any combination of available breeds.

WE DO NOT SHIP LIVE CHICKS

Our chicks are pickup only and we do not ship. Shipping delays, rough handling and bad weather conditions can be deadly to our chicks and we will not take that risk with an animal’s life. Please make sure you can pick up your chicks before placing your order. We will not ship them. By purchasing live chicks, you agree to our pickup only policy.

Our chicks are not vaccinated and we do not feed medicated chick starter. All of our chicks are started on Kalmbach Feeds Non-medicated Chick Stater. Please be sure you are familiar with caring for chicks, heat requirements etc before purchasing. 

All of our chicks leave our farm healthy and will be already started on food and water. We are not liable for ill or deceased chicks once they leave our farm and they are in your care. Replacements and refunds will not be given. 

 

Resale Policy

Sugar Sky Farms LLC reserves the right to refuse sale to customers who intend to resell our hatching eggs, chicks and birds. This includes waffle participation. We do not sell to resellers or hatcheries. 

 

Denial of Sale Policy

Sugar Sky Farms reserves the right to deny sale to any individual or company without explanation. 

 

By purchasing hatching eggs, chicks or birds, you agree to the above policies. 

By purchasing, you agree to the above polices.  


Sugar Sky Farms

- Raising Happiness