Refund policy

By purchasing, you agree to our shipping, chicks, hatching eggs, return, cancellation and refund policies. 

We have a zero return policy, which means we do not accept returns or offer replacements unless there was an error made by us.

 

CANCELLATION POLICY

Orders may be canceled and refunded within 24 hours of purchase. After 24 hours, orders may still be canceled; however, they will not be refunded. This applies to all hatching eggs, chicks, live birds, and waitlist orders. By purchasing, you agree to this policy.

 

WAITLIST ORDERS


Due to demand, chicks, hatching eggs and birds are WAITLIST and PREORDER only. We do not guarantee ship dates or wait times. Wait times vary depending on current orders, laying habits etc. For these reasons, We DO NOT guarantee shipping dates or wait times. By purchasing, you agree to be placed on a waitlist and the policies of our waitlist even if you choose not to read them. 
We do not provide shipping estimates or ship dates. Chickens are not predictable and we cannot give timeframes that we cannot guarantee. We are a small farm, not a hatchery and many factors impact timing, including weather, broody hens, molting and natural laying cycles.

No cancelations or refunds will be given after 24 hours of purchase.

SHIPPED EGGS ARE A RISK 

There are NO guarantees with shipped eggs. Once eggs are out our hands, shipping and incubation conditions are out of our control. We will not be held responsible for poor development and hatch rates on shipped eggs. No replacements or refunds will be given. 

Once eggs have been incubated, it is impossible to tell if they were fertile or not. Once incubated for a few days, the "bullseye" of the blastocyst breaks down and is no longer visible. Rough handling during shipping, cold temperatures and hot temperatures can harm the blastocysts and make the eggs unhatchable.

 

SHIPPED HATCHING EGGS POLICY

We check our flocks fertility weekly and only ship fresh eggs that are no more than 2 days old to ensure on our end that you receive high fertility eggs and a great hatch. We ship all of our hatching eggs  with protective materials and also double box. Great care is given to your eggs at our farm to ensure your eggs arrive in the best condition possible. 

Eggs ship via UPS.

 

SHIPPED EGGS ARE A RISK. We cannot guarantee how our eggs will be treated and handled while they’re in transit, nor can we guarantee delivery within a specified time after the eggs are shipped. Extreme temperatures, low air pressure in airplanes, rough handling, delays in transit and delivery, and X-ray machines can all affect the hatch rate of eggs.  We also cannot control the conditions under which you incubate the eggs. FOR THESE REASONS WE DO NOT GUARANTEE THE HATCH-ABILITY OF THE HATCHING EGGS WE SHIP. NO REFUNDS OR REPLACEMENTS WILL BE GIVEN ON HATCHING EGGS. We do NOT refund or offer replacements due to lost, delayed or damaged packages.  If you cannot accept and agree to these terms, please do not purchase. 

 

HATCHING EGGS DAMAGES & LOSS

Purchasing shipped eggs is a risk. Please read our policy on damages and lost packages below before purchasing. By purchasing, you agree to the following:

We do NOT refund or offer replacements due to lost, delayed or damaged packages. 

Please inspect your order upon reception. Please open your shipment upon receipt and inspect all eggs in your shipment. 

To report damaged eggs or a lost package, please contact us at Hello@sugarskyfarms.com. We will need not only pictures, but video of both the outer and inner box within 24 hours of receipt of package. 

You will also need to file a claim with UPS. All shipments are shipped with insurance. Please contact UPS at 1-800-742-5877 or file a claim online on the UPS website. UPS often does not approve claims on perishable items like eggs. We cannot guarantee your claim will be approved.

Refunds and replacements will be at the discretion of Sugar Sky Farms after receipt of photos and after a claim has been filed with UPS. You must file a claim with UPS prior to any replacements being shipped.

Gift Cards

Unfortunately, we cannot accept returns or refunds on gift cards.